Last Updated: April 1, 2025
Please read the Terms of Service and the privacy policy carefully.
These Terms of Service (the "Terms") constitute a legally binding agreement between you and Word Puzzle and its subsidiaries and affiliates (collectively, "the Company", "we", "our" or "us"), governing your use of our website (the "Website"), mobile applications or games linked to these Terms and any other websites, pages, features, or content owned and operated by us that are linked to these Terms (collectively referred to as the "Service"). These Terms set forth the terms and conditions that will govern your access to and use of the Services.
By accessing our Service, you agree to be bound by these Terms. If you do not agree to be bound by these Terms, please do not use the Service.
We may modify, suspend, or terminate any part of the Service at any time, including the availability of any feature, database, or content. We may also set limits on certain features or restrict your access to portions or all of the App or Service without prior notice or liability.
THESE TERMS OF SERVICE INCLUDE A BINDING INDIVIDUAL ARBITRATION AGREEMENT AND CLASS ACTION WAIVER THAT AFFECT YOUR RIGHTS REGARDING ANY DISPUTES BETWEEN YOU AND WORD PUZZLE. FOR DETAILS, REFER TO THE RELEVANT PROVISIONS IN SECTION 8 BELOW.
YOU AND THE COMPANY AGREE TO RESOLVE DISPUTES EXCLUSIVELY THROUGH BINDING INDIVIDUAL ARBITRATION AND WAIVE THEIR RESPECTIVE RIGHTS TO PURSUE CLAIMS IN COURT EITHER INDIVIDUALLY OR AS PART OF A CLASS ACTION. YOU AND THE COMPANY FURTHER WAIVE ANY RIGHT TO PARTICIPATE IN CLASS-WIDE LITIGATION OR CLASS ARBITRATION.
YOU RETAIN THE RIGHT TO OPT OUT OF THIS WAIVER WITHIN THE SPECIFIED TIMEFRAME BY FOLLOWING THE PROCEDURES OUTLINED IN SECTION 8.
Exposure to advertisements is a condition of accessing the Service. We may use Google Analytics Advertising and third-party providers to display advertising and improve the experience of Ads within our App.
1.1 Age Requirement. When using the Service, you represent and warrant that you are of the age of consent in your jurisdiction. If you are under the age of consent in your jurisdiction, you must use the Service under the supervision of a parent or legal guardian who agrees to be bound by these Terms.
1.2 Parental Consent. If you are a parent or legal guardian permitting a person under the age of consent in the jurisdiction ("Minor") to use the Service, you agree to: (i) supervise the Minor's use of the Service; (ii) assume all risks associated with the Minor's use of the Service, including the transmission of content and information to and from third parties via the Internet; (iii) assume any liability resulting from the Minor's use of the Service; (iv) ensure the accuracy and truthfulness of all information submitted by the Minor; and (v) assume responsibility and are bound by these Terms for the Minor's access and use of the Service.
To access certain features of the Service, you are required to create an account. You will set up login credentials by choosing a password or by connecting another account, like your Apple, Facebook, or Google account. Each account is for a single user only. You are not allowed to share your account or give your login credentials to anyone else. Your access to the Services may be cancelled or suspended if you share your account.
You agree to provide accurate and complete information and to keep this information up-to-date. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You agree not to: (1) share your account or give your login credentials to anyone else; (2) choose or use someone else's login credentials to pretend to be that person; (3) use login credentials that belong to someone else without their permission; (4) use login credentials that we consider, at our sole discretion, to be inappropriate. Not following these rules will be considered a violation of these Terms of Service and could lead to the immediate suspension or termination of your account.
We reserve the right to terminate or suspend your account and access to the Service at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users of the Service, us, or third parties, or for any other reason.
Please inform us of any known or suspected unauthorized use of your account, or any known or suspected security breach, including the loss, theft, or unauthorized sharing of your password or credit card information.
The Service may offer virtual items and premium services available for purchase ("In-App Purchases"), including but not limited to:
Upon your payment for any such Virtual Currency or virtual items, you acknowledge and agree that you are acquiring or purchasing rights under the license granted to you, which license encompasses such Virtual Currency and Virtual Items. You further acknowledge and agree that neither Virtual Currency nor Virtual Items constitute currency or possess monetary value, are not redeemable for real-world currency (including but not limited to fiat currency or any other monetary instrument), and cannot be exchanged for goods or services bearing monetary value. Additionally, you confirm that such Virtual Currency and Virtual Items shall not be used for any investment purposes and are strictly prohibited from being treated as financial instruments.
All In-App Purchases are processed through the platform-specific payment systems (e.g., Apple App Store, Google Play Store). By completing a transaction, you agree to abide by the terms of this Agreement and the respective platform’s policies.
3.1 Payment and Authorization. By providing payment information to us or its authorized processors, you confirm that you are the authorized account holder or have legal consent to use the payment method linked to your account, and you authorize us to charge the full transaction amount through such payment method.
3.2 Virtual Items and Subscriptions.
3.3 No Refunds. You acknowledge and agree that all payments made to obtain rights under your license, including Virtual Currency and/or Virtual Items, are non-refundable and non-transferable, except as otherwise required by applicable law or permitted under our policies. You further acknowledge and agree that you have no entitlement to any refund of Virtual Currency under any circumstances, except where expressly mandated by applicable law. Should you have any inquiries regarding the Refund Policy, please contact our Customer Service team prior to initiating any payment. This provision applies unconditionally to all transactions governing your use of the Virtual Currency and Virtual Items, and no exceptions shall be recognized unless explicitly provided under legal statutes or formal written agreements issued by our authorized representatives.
3.4 Regional Pricing and Availability. Prices and available items may vary by region, currency, or platform. Taxes and fees (if applicable) are your responsibility.
3.5 Jurisdiction-Specific Terms.
You agree not to:
User-generated content (“UGC”) refers to any feedback, suggestions, comments, ideas, and/or other information that you provide, post, or otherwise transmit directly or indirectly through our Services.
You hereby grant us a worldwide, irrevocable, fully paid, royalty-free, perpetual, sublicensable, transferable, assignable, and unrestricted license to use, disseminate, reproduce, modify, sublicense, translate, publish, distribute, stream, promote, advertise, perform, display, create derivative works from, sell, offer to sell, and/or otherwise exploit the UGC for any purpose. You further confirm that any UGC provided under the Terms shall not infringe intellectual property, related rights, and/or other proprietary or personal rights. We reserve the right to remove UGC without notice.
If any rights or interests in the UGC (e.g., moral rights or other personal rights) cannot be validly licensed or assigned under applicable law, you hereby expressly waive such rights and covenant not to assert any claims to credit, compensation, or demands against us.
You hereby agree not to provide, post, or publish the following content within our Services:
World Puzzle retains all rights, titles, intellectual property, and interests in the Services, which are protected by copyright laws and other applicable intellectual property protections, including but not limited to:
Your use of the Services does not constitute a grant of rights (implied or otherwise) to you under any circumstances. You agree not to modify, remove, alter, reproduce, or distribute any content related to the Services without our express prior written consent.
Copyright Infringement Claims: To submit a DMCA takedown notice, send written communication to support@thewordpuzzle.com containing:
To the extent permitted by applicable law, our services are provided on an "as is" and "as available" basis, without warranties or guarantees of any kind. By operating the services, we do not endorse or assume responsibility for any user-generated content or third-party materials linked to or through the services, nor do we guarantee specific outcomes resulting from their use. Any advice or information obtained from us, whether oral or written, shall not constitute a warranty not expressly stated herein. You acknowledge and agree that your use of the services is solely at your own risk.
To the fullest extent allowable by law, we, along with our affiliates, partners, licensors, service providers, and personnel, hereby disclaim all warranties, whether express or implied, in connection with the services and your use thereof.
We shall not be liable for:
Nothing in these terms shall affect statutory rights you may hold under applicable law, provided that all liabilities not legally permissible to disclaim are expressly excluded to the maximum extent allowed.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS. THESE TERMS GOVERN DISPUTES THROUGH BINDING ARBITRATION. BY ACCEPTING THESE TERMS, YOU WAIVE YOUR RIGHT TO A JURY TRIAL, CLASS ACTIONS, AND FULL COURT PROCEEDINGS. IF YOU RESIDE IN THE EU/UK, THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS TO LITIGATE IN LOCAL COURTS. ARBITRATION LIMITS DISCOVERY AND JUDICIAL REVIEW. YOU MAY BE REPRESENTED BY COUNSEL. THIS CLAUSE SURVIVES TERMINATION.
8.1 Applicable Law. These Terms and your use of the Service shall be governed by and construed following the laws of Hong Kong, without regard to its conflict of law principles. This choice of law applies regardless of your country of origin or the platform/device through which you access the Game.
8.2 International Compliance. Users accessing the Service from jurisdictions outside Singapore are responsible for compliance with all applicable local laws, including but not limited to export control regulations, data protection laws (e.g., GDPR, CCPA), and content restrictions.
8.3 Informal Resolution
You agree that in the event of any dispute arising, both you and us shall first attempt to informally resolve such dispute within a minimum period of sixty (60) calendar days. Should no mutually agreed resolution be reached within the stipulated timeframe, either Party may initiate binding arbitration. The informal dispute resolution process shall be deemed initiated upon receipt by either Party of a written notice (the “Written Dispute Notice”) issued by the other Party. The Written Dispute Notice shall be delivered to support@thewordpuzzle.com.
The Written Dispute Notice must include the complaining Party’s full name and contact information, a detailed description of the nature and basis of the dispute, and a statement of the relief sought. You hereby agree to use your best efforts to resolve any dispute, claim, issue, or disagreement directly through consultation and good-faith negotiation. Furthermore, the Parties acknowledge that the submission of a Written Dispute Notice containing all required information as outlined above, followed by a minimum of sixty (60) days of good-faith negotiations, shall constitute a mandatory precondition to either Party commencing litigation or arbitration. A Written Dispute Notice failing to include all information required under this Section shall be deemed invalid.
If either Party initiates arbitration without first providing a valid and compliant Written Dispute Notice, both Parties agree that the applicable arbitration provider (or the arbitrator, if already appointed) shall suspend the arbitration proceedings until full compliance with this Section is achieved. The Parties expressly authorize the arbitration provider or arbitrator to adjudicate, solely based on this Agreement and any submitted Written Dispute Notice, whether the initiating Party has fulfilled the notice requirements herein.
All applicable statutes of limitations shall be tolled during the period in which the Parties engage in the informal dispute resolution process required under this Section.
8.4 Binding Individual Arbitration
You agree that any disputes (including their arbitrability) with us shall be fully and finally resolved through binding arbitration administered following the terms herein, to the exclusion of judicial proceedings in any court, except where You elect to initiate arbitration proceedings pursuant to Section 8.6. The Parties expressly waive their respective rights to trial by jury or before a judge in any public court. By accepting this Agreement, You acknowledge and agree that certain rights otherwise available in judicial proceedings (including but not limited to appellate review rights and entitlement to specific forms of discovery) may be substantially limited or irrevocably waived should You resort to court proceedings.
All arbitrations shall be conducted by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules ("AAA Rules"), with the substantive law of the state governing your primary residence to apply. Unless otherwise mutually agreed in writing, such arbitration proceedings shall be conducted on a strictly confidential basis.
8.5 Class Action Waiver
You agree that the parties may bring claims against each other only in their individual capacities, and not as a plaintiff or class member in any purported class or representative proceeding in any jurisdiction. Furthermore, if the parties’ dispute is resolved through arbitration, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding, including but not limited to class actions, consolidated actions, or private attorney general actions, unless both you and the Company have expressly agreed in writing subsequent to the initiation of such arbitration. All claims and disputes within the scope of this individual arbitration agreement must be arbitrated or litigated on an individual (non-class) basis. Claims of multiple customers or users may not be jointly arbitrated or litigated, nor may any such claims be consolidated with claims of any other customers or users. Notwithstanding any provision in this Agreement, this dispute resolution clause, or the AAA Rules, disputes regarding this waiver's interpretation, applicability, or enforceability shall be resolved exclusively by a court of competent jurisdiction and not by an arbitrator. If this specific provision is found to be unenforceable, the entirety of Section 8 shall be deemed null and void.
8.6 Arbitration Opt-Out Right
Notwithstanding the foregoing, both you and us retain the right to opt out of the above arbitration provisions. If you exercise this right, neither you nor the Company shall have the right to compel the other party to arbitrate.
You may opt out of these arbitration provisions only if: (i) the dispute is eligible to be pursued in a small claims court; or (ii) you provide us with written notice of your desire to opt out of these arbitration proceedings (“Arbitration Opt-Out Notice”) within 30 days of the date of your initial acceptance of this Agreement. The Arbitration Opt-Out Notice must include your name and address, your account UID (if applicable), and a clear statement that you do not wish to resolve disputes with us through arbitration.
Failure to submit an Arbitration Opt-Out Notice to us within 30 days of your initial acceptance of this Agreement shall constitute a knowing and voluntary waiver of your right to litigate any dispute in court. Unless otherwise mutually agreed in writing by you and us, all disputes not validly opted out under this section shall remain subject to the arbitration provisions set forth herein.
8.7 Right to Waive. Any rights and limitations set forth in section 8 may be waived by the party against whom the claim is asserted. Such waiver will not waive or affect any other portion of these terms.
You agree to indemnify and defend us and its officers, directors, owners, agents, affiliates, partners, and licensors (collectively, the "Indemnified Parties") from any claims, costs (including reasonable legal fees), or liabilities resulting from:
You must reasonably cooperate in defending against such claims. We reserve the right to take full control of the legal defense for any matter you are required to indemnify, at its own expense.
With your utilization of the Service, we encourage you to carefully review our Privacy Policy to gain clarity regarding our practices for handling information collected during your access to, visitation of, or engagement with the Service. Should you have any inquiries, you may contact us using the communication details provided within the Privacy Policy.
If you have any questions about the Terms or our privacy practices, please email us at support@thewordpuzzle.com.